TERMS & CONDITIONS
1.1 These terms & conditions apply to any work done for the Client by The Content Wolves Ltd.
1.2 The Content Wolves Ltd. will provide service(s) as mutually agreed, confirmed in writing by the Client.
1.3 The Content Wolves Ltd. will commence work when The Client has accepted and signed the Booking.
2. SERVICES
2.1 The services to be provided are set out in the Booking. They can be amended by mutual agreement by email or by issuing a revised Booking.
2.2 The work will be carried out unsupervised at such times and places as determined by The Content Wolves Ltd. using her/his own equipment.
2.3 The fee is set out in the Booking. Unless otherwise specified, office out-of-pocket expenses (including stationary, telephone charges for phone-based work, postage, USBs, DVDs, CDs, paper and consumables) will be charged as an additional charge.
2.4 Unless otherwise specified in the Booking, the work is entirely undertaken at our premises. When asked to travel to other premises, travel time and travel expenses will also be separately chargeable.
2.5 Any claims made against The Content Wolves Ltd. are subject to UK law.
3. TIMING AND STANDARD OF PROVISION OF SERVICES
3.1 The Content Wolves Ltd. will use reasonable endeavours to deliver Services according to the timetable described in the Booking. The Freelancer will notify you in advance if it is expected that deadlines may not be met.
3.2 If, however, on receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief, The Content Wolves Ltd. may renegotiate the fee and/or the deadline.
3.3 Similarly, if, during the term of The Content Wolves Ltd. work, additional tasks are requested by the Client, The Content Wolves Ltd. may renegotiate the fee and/or the deadline.
3.4 If the project is lengthy, The Content Wolves Ltd. may invoice periodically for completed stages.
3.5 An additional fee or hourly rate may be requested if a fast turnaround is required. This will be discussed and approved by the Client before any work is undertaken.
3.6 During busy periods The Content Wolves Ltd. may choose to use Sub-Contractors to ensure deadlines can be met. The Freelancer guarantees that any work that she/he subcontracts on behalf of the Client will be completed to the same standard, schedule and budget and with the same conditions of confidentiality.
3.7 Should ongoing project work be suspended or delayed through any default of the Client, The Content Wolves Ltd. shall be entitled to immediate payment for work already carried out and expenses incurred. Should the client fail to provide titles, the agreed monthly fee still applies.
3.8 The Content Wolves Ltd. is not responsible for sourcing images to be used within blog posts, websites and social media due to copyright risks and time constraints, The Client will be responsible for providing any images that need to be utilised.
3.9 Proofreading and sign off. While The Content Wolves Ltd. will do everything to ensure the accuracy of the work completed, the final sign off rests with The Client and it is The Client’s responsibility to check the work before it goes out. The Freelance cannot be held responsible for anything written in the content.
3.10 Any errors must be reported within three (3) days of receipt of completed work. Errors generated by The Content Wolves Ltd. will be rectified (one round of edits only) in her/his own time and at her/his expense but amendments or alterations requested by the Client thereafter will be charged at the standard hourly rate.
3.11 Availability: The Content Wolves Ltd. normal working hours are displayed on our website, and/or set out in the Booking. Availability outside these hours cannot be guaranteed without agreement in advance, and work outside those available hours will be subject to additional work surcharges. Unless otherwise specified in the Booking, this additional work surcharge will be at 150% of the hourly rate fee for time based bookings, or the equivalent for fixed fee work. The Freelancer is not available over the weekend or on Bank and Public Holidays unless expressly agreed.
3.12 The Content Wolves Ltd. will have some software and equipment that is used at no additional charge to The Client. But where licence fees, or usage fees are needed in order to provide support for The Client the charge, once authorised, will be forwarded to The Client.
4. PAYMENTS, DEDUCTIONS AND HOLIDAYS
4.1 Fees are chargeable in accordance with the Booking. Where applicable VAT will be charged at the appropriate rate. Additional expenses are charged as described in the Booking.
4.2 Billable time includes meetings outside of contracted hours.
4.3 All payments are to be made by bank transfer.
4.4 Unless agreed otherwise on The Booking, payment will be made within 30 days of receipt of The Content Wolves Ltd. invoice, according to the Late Payment of Commercial Debts (Interest) Act 1998 (amended 2002 and 2013).
4.5 No further work will be undertaken once an invoice becomes overdue.
4.6 The Content Wolves Ltd. confirms that she/he is the owner of a Limited Company in the UK, The Content Wolves Ltd. UK Company no. 12071610 and is responsible for her/his own income tax and National Insurance contributions, and for paying VAT (where applicable) and will not claim benefits granted to The Client’s employees.
4.7 The Content Wolves Ltd. trades as The Content Wolves Ltd. and can be contacted at 5 Lime Avenue, Camberley, Surrey, GU152BS. Mobile: 07771866927. Email: kirirachel@googlemail.com
5. OWNERSHIP OF WORK/COPYRIGHT ASSIGNMENT
5.1 Any content created by The Content Wolves Ltd. as part of a copy-editing/proofreading/project management process will become the copyright of the Client upon payment of fees, unless otherwise agreed.
5.2 The Client must guarantee to The Content Wolves Ltd. that any elements of text, graphics, photos, designs, trademarks, or other artwork that is provided for inclusion in the website and/or content creation are either owned by The Client, or they have permission to use them.
5.3 The Content Wolves Ltd. retains the right to list the links to articles created by them on his/her website and/or within marketing collateral, unless The Client states otherwise at the time of signing The Booking.
5.4 The nature and content of the work will be kept confidential and not made known to anyone other than the Client and its contractors without prior written permission.
5.5 The Content Wolves Ltd. guarantees that any work that she/he subcontracts on behalf of the Client will be completed to the same standard, schedule and budget and with the same conditions of confidentiality.
5.6 Under the terms of the Data Protection Act 1998, the Client and The Content Wolves Ltd. may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date.
5.7 Either the Client or The Content Wolves Ltd. has the right to terminate a contract for services if there is a serious breach of its terms.
5.8 The Content Wolves Ltd. accepts no responsibility for the content produced. All content MUST be checked by the client themselves prior to being put live online. The client is responsible for the content they use.
6. POLICIES AND PROCEDURES
6.1 Resolving problems: If there is anything about your project that is not going as you want, or if you have any query or complaint, speak to us straight away.
6.2 Health and Safety: When working at our own premises, we are responsible for our own health and safety.
6.3 Working at your premises: We may from time to time work at your premises and be covered by your Health and Safety policy.
6.4 We will work to the standard of your Social Media Rules and Data Protection Policy, or to ours – whichever is the highest standard. Any specific requirements must be specified in the Booking.
7. INFORMATION AND DATA
7.1 The Client’s information and The Content Wolves Ltd. confidentiality: We will only use or disclose Confidential Information provided to us in order to perform the services set out in the Booking, or if we are required to disclose it by a court order or under a statutory obligation.
8. RESTRICTION AND LIMITATION
8.1 Whilst working with The Content Wolves Ltd., The Client may be working with our associates and employees who support us. They are all under contractual terms that prohibit them from working directly for our clients for a period of time of two years after they finish work with The Content Wolves Ltd. If you genuinely want one of our team to work directly for you, we would consider releasing them from their contractual obligations for a suitable fee representing the all-in cost of locating, recruiting and training a substitute and our loss of profit during this period.
8.2 Force majeure: We will not be liable for failure to provide services where it is not reasonably practicable to do so due to circumstances beyond our control.
8.3 Limitation of liability: Our fee rates are determined on the basis of the limits of liability set out in these Terms. Before contracting for work to be done, you may request that we agree to a higher limit of liability (provided insurance cover can be obtained therefore) in which case our fee rates may be adjusted or an additional charge may be made.
8.4 There shall be no personal liability of any of our principals, directors, partners, employees, agents or subcontractors arising in any way out of the performance or non-performance of services or relating to the supply of products.
8.5 We shall have no liability for any indirect or consequential losses or expenses suffered by you, however, caused, including but not limited to loss of anticipated profits, goodwill, reputation, business receipts or contracts, or losses or expenses resulting from third party claims.
8.6 Our aggregate financial liability to you shall in no circumstances exceed the fees paid for the services which gives rise to such liability.
8.7 Nothing in these Terms shall be interpreted as excluding or restricting any legal liability on us or others where liability cannot legally be excluded or restricted.
9. Termination
9.1 Either party may end an Agreement at any point, but some notice is much appreciated. Notice shall be given by email to the address used on the most recent Booking unless a new email address has been notified by either party.
9.2 Termination of this agreement shall not affect rights and obligations already accrued prior to termination.
10. DEFINITIONS AND LAW
10.1 In these Terms, the following words or phrases have the meaning set out in this clause.
“Booking” an agreement that we will supply Services on specified occasions and/or with a specified outcome as set out in a Booking Form or in a formal proposal.
“Clause” a numbered clause of this Agreement.
“Confidential Information” all information:
that we discover because of or through our connection with you; and
which is about or relating to you or your business (including financial information, products, services, service levels, customer satisfaction, proposed services and products, pricing, and margins) or your people (including your directors or partners, investors, staff, suppliers, customers, clients, prospects and contractors).
However, “Confidential Information” does not include information that is openly published by you, or information that is publicly available without breach of our confidentiality obligation.
“Including” the word “including” shall not imply any limitation on the generality of the concept or thing of which examples are being given.
“Project Agreement” the agreement comprised in a Booking and these Terms.
“Rights” includes:
intellectual property rights including (but not limited to) copyrights, patents, registered designs, design rights, trademarks, service marks, and
the right to apply for or register any such protection, and
all rights relating to trade secrets and other unpublished information.
“Services” the work to be supplied or the outcomes to be achieved by us, as set out in a Booking.
“You” refers to the person, firm or organisation for whom Services will be performed by us.
“We” and “us” refers to the person, firm or organisation agreeing to provide Services.
10.2 No waiver: If we or you delay or fail to enforce any term of a Booking or these Terms on any occasion, that will not affect or limit our or your ability to enforce that term on any other occasion or at any time.
10.3 Severability: If any provision of a Booking or these Terms is unenforceable, it shall be struck from the Project Agreement to the minimum extent necessary to make the Project Agreement enforceable and this shall not affect the enforceability of the other provisions of the Project Agreement.
10.4 Law and jurisdiction: All Project Agreements are governed by English law and subject to the exclusive jurisdiction of the English courts.